I request you to follow the below steps:
Step 1: Uninstall the Sound card Drivers
a. Press “Windows Logo” + “X” keys on the keyboard.
b. Click on “Device Manager” from that list.
c. Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
d. Follow the on-screen instructions to complete it and then restart the computer if prompted.
After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.
Update Driver Software from the Manufacturer’s website.
Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given on the website.
I also request you to follow the below article:
Fix sound problems
http://windows.microsoft.com/en-us/wind ... #v1h=tab01
I hope this helps you.