Hello,
as of today, we will no longer handle support tickets which include "my account has been hacked".
If your "account has been hacked", it has not been hacked.
Below is a list of which probably 1 of your issue is involved with:
- You used the same password on another server.
- You use an un-safe password and someone figured it out. (e.g. 123456, ...)
- You shared your password and/or account with a friend/family member.
- You gave your password to someone. (Whether it be someone impersonating an admin, ...)
- You have a trojan/RAT/keylogger on your PC allowing someone to steal your password.
Admins will never ask for your password.
If you can no longer login into your account, use the "forgot password" feature. If you cannot recover your account using this feature, your account has mostlikely been hijacked due to one of the reasons stated above. If that is the case, we will NOT be able to give you back access to your account nor will we refund any kind of stats to you.
We do this for the simple fact that 90% of the "my account has been hacked" claims are simply players which shared their password with a friend and/or family member. That friend and/or family member then decides to steal all their money and change the password. This is entirely your (the original account owner's) fault. You will not be refunded anything.
You are warmly welcome to create a new account and start from the beginning. Then you'll probably have learned not to share accounts and be more careful.
Don't forget to keep your passwords safe, change it regularly (/changepass) and do not use the same password on other servers. Do not use the same password on the forum and on the server. Do not ever share your password and/or account with anyone.