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    woot
    Consigliere
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    Posts: 11982
    Game name: Adam_Cooper

    UCP Feature: Support tickets

    June 13th, 2013, 5:24 pm

    Hello,

    as you may have noticed, the "account problems" section is pretty much a huge mess. Due to that, we introduce a support ticket system which will facilitate admins' work.

    Should you encounter any issues which previously belonged to "account problems" or similar, please open a support ticket. If you have an open ticket and an admin replies to it, you will also get a notification by email in order to speed up the entire process.

    http://sa-mp.im/support/tickets/

    The "account problems" section will be closed and all open issues disregarded.
    :D
    Aesthetic Guy
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    Posts: 8940
    Game name: Rich_Piana, Tren_Bolone

    Re: UCP Feature: Support tickets

    June 13th, 2013, 5:27 pm

    :mrgreen:
    Anaconda
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    Game name: Laurence_Ravensdale, Trevor_Armstrong

    Re: UCP Feature: Support tickets

    June 13th, 2013, 5:27 pm

    Nice feature.
    Rays
    Retired Admin
    Posts: 11233
    Game name: Julio_Cuneo, Kyle_Rays

    Re: UCP Feature: Support tickets

    June 13th, 2013, 5:29 pm

    Best.
    I hope my house gets refunded now, after a year has passed? :D gj.
    Last edited by Rays on June 13th, 2013, 7:22 pm, edited 1 time in total.
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    Dylan
    Outsider
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    Game name: Milo_Johnson

    Re: UCP Feature: Support tickets

    June 13th, 2013, 5:40 pm

    Wow great feature , and will get feed back on it. Nice update Well done.
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    Thomas
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    Re: UCP Feature: Support tickets

    June 13th, 2013, 5:50 pm

    Sweeeeeeeeeeeeeeeeeet.
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    Thomas MacDermott
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    Cypress
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    Re: UCP Feature: Support tickets

    June 13th, 2013, 6:03 pm

    Much better ;)
    Abelardo . Rigazzi
    DowDaw
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    Posts: 149
    Game name: Jamie_Brooks, William_Brookles

    Re: UCP Feature: Support tickets

    June 13th, 2013, 6:32 pm

    Awesoommeee :)
    ahsugar
    Made man
    Posts: 2253
    Game name: Lewis_Zeni

    Re: UCP Feature: Support tickets

    June 13th, 2013, 6:34 pm

    It's nice indeed, but deleted the previous refund requests when there was still open was disappointing because people like me who delete screenshots can't apply for a refund since I do not know the link. Bare in mind my refund request was open for at least four months..
    Sly
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    Game name: Sly_Carrone, Sam_Hunt, Dexter_Whittaker

    Re: UCP Feature: Support tickets

    June 13th, 2013, 6:39 pm

    Seems like a good add on.
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    Vic
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    Re: UCP Feature: Support tickets

    June 13th, 2013, 6:41 pm

    Sly wrote:Seems like a good add on.
    Fuck man... rulebreaking is more addictive than heroin.
    https://youtu.be/zN8VOsJCJLk?t=37
    Aleya BANNED

    Re: UCP Feature: Support tickets

    June 13th, 2013, 6:56 pm

    I see what you did there.
    Awesome update by the way.
    T-Rock
    Retired Admin
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    Game name: Tom_Rockefeller

    Re: UCP Feature: Support tickets

    June 13th, 2013, 7:37 pm

    Copy paste, sir **shake his head**.
    Aleya BANNED

    Re: UCP Feature: Support tickets

    June 13th, 2013, 7:40 pm

    Tom__ wrote:Copy paste, sir **shake his head**.
    Implying the server who has this feature did not copy-paste it. Please quit it with your negative-wannabe-high comments.
    Bennyy
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    Game name: William_Bradford, Alex_Victor, Ben_Anderson, Benny_Vagabondo

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:03 am

    Aleya wrote:
    Tom__ wrote:Copy paste, sir **shake his head**.
    Implying the server who has this feature did not copy-paste it. Please quit it with your negative-wannabe-high comments.
    Just Because you changed your avtra doesnt mean you can use big words :P
    Jokes but ye he never copied and pasted
    vQE87-CcanJ-RlJI1-3Uyzh-Zh8SX
    Aleya BANNED

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:09 am

    Camorra wrote:
    Aleya wrote:
    Tom__ wrote:Copy paste, sir **shake his head**.
    Implying the server who has this feature did not copy-paste it. Please quit it with your negative-wannabe-high comments.
    Just Because you changed your avtra doesnt mean you can use big words :P
    ** Wondering what does my avatar (Brad Pitt) have with my post. **
    Santo
    Enforcer
    Posts: 922
    Game name: Santo_Rossini

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:12 am

    Aleya wrote:
    Camorra wrote:
    Aleya wrote:
    Tom__ wrote:Copy paste, sir **shake his head**.
    Implying the server who has this feature did not copy-paste it. Please quit it with your negative-wannabe-high comments.
    Just Because you changed your avtra doesnt mean you can use big words :P
    ** Wondering what does my avatar (Brad Pitt) have with my post. **
    It attracts him ;) if you know what I mean.
    Santo Margella - Stracci Caporegime
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    Richard Denham
    Associate
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    Game name: Richard_Denham

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:19 am

    woot wrote: The "account problems" section will be closed and all open issues disregarded.
    Could have just locked the section to give people two days to recover screen-shots for their tickets.
    John Anderton - Sulu Otomo - James Murphy - Richard Denham
    Anaconda
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    Game name: Laurence_Ravensdale, Trevor_Armstrong

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:21 am

    Richard Denham wrote:
    woot wrote: The "account problems" section will be closed and all open issues disregarded.
    Could have just locked the section to give people two days to recover screen-shots for their tickets.
    Oh yeah, true.
    Carrone
    Retired Admin
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    Game name: Michael_Carrone, MIKKEL_KERON, Nathan_Boyd

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:50 am

    Drew_McLandon wrote:
    Richard Denham wrote:
    woot wrote: The "account problems" section will be closed and all open issues disregarded.
    Could have just locked the section to give people two days to recover screen-shots for their tickets.
    Oh yeah, true.
    No, then he'd have to log on again just to remove it. Too much effort.

    I actually like that these ''threads'' arent public anymore.
    Our Father, who lifts in Heaven Hallowed be thy gains; Thy gym doth come, Thy curls be done, on earth as it is in Heaven. Give us this day our daily protein, and forgive us our asymmetries, for we forgive those who curl in the squat rack; and lead us not into cross-fit, but deliver us from cardio. Wheymen.
    Richard Denham
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    Game name: Richard_Denham

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:52 am

    Carrone wrote:
    No, then he'd have to log on again just to remove it. Too much effort.
    1) Auto login
    2) It takes a single click to lock a forum section
    3) it takes another click to wipe it

    One extra step...oh good god!!!!
    John Anderton - Sulu Otomo - James Murphy - Richard Denham
    Twix
    Associate
    Posts: 463
    Game name: Joey_Moretti

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:54 am

    That's the same system in LSRP lol.
    Aleya BANNED

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:55 am

    Twix wrote:That's the same system in LSRP lol.
    What's wrong having that system here? As it's so practical and makes everything easier.
    Richard Denham
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    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:55 am

    I think that's the same system as most massively multiplayer online games...such as WOW no?
    John Anderton - Sulu Otomo - James Murphy - Richard Denham
    Oak
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    Game name: Sean_Oak, Rufus_McIntyre

    Re: UCP Feature: Support tickets

    June 14th, 2013, 1:57 am

    Indeed, well has the advantage of cutting on other people's posts
    Twix
    Associate
    Posts: 463
    Game name: Joey_Moretti

    Re: UCP Feature: Support tickets

    June 14th, 2013, 2:00 am

    Richard Denham wrote:I think that's the same system as most massively multiplayer online games...such as WOW no?
    Well I don't play on other massive MP servers,
    And I don't really care.
    Get your facts right,
    LSRP has this system for quite awhile now.
    I never blamed anyone I just said its the same system.
    Richard Denham
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    Game name: Richard_Denham

    Re: UCP Feature: Support tickets

    June 14th, 2013, 2:02 am

    Yeah, because nobody else other then IM and LSRP uses it

    http://lmgtfy.com/?q=Online+support+ticket

    Oh wait....
    John Anderton - Sulu Otomo - James Murphy - Richard Denham
    Donald
    Faction Leader
    Posts: 14403
    Game name: Donald_Capazzo

    Re: UCP Feature: Support tickets

    June 14th, 2013, 2:11 am

    Twix wrote:
    Richard Denham wrote:I think that's the same system as most massively multiplayer online games...such as WOW no?
    Well I don't play on other massive MP servers,
    And I don't really care.
    Get your facts right,
    LSRP has this system for quite awhile now.
    I never blamed anyone I just said its the same system.
    Not only LSRP, other SAMP RP servers have it, but that doesn't matter does it?
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    RVSH TO YOVR DEATH
    Chucky
    Made man
    Posts: 2032
    Game name: Von_Vicioso

    Re: UCP Feature: Support tickets

    June 14th, 2013, 2:13 am

    Any Specific Format?
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    Twix
    Associate
    Posts: 463
    Game name: Joey_Moretti

    Re: UCP Feature: Support tickets

    June 14th, 2013, 2:19 am

    Richard Denham wrote:Yeah, because nobody else other then IM and LSRP uses it

    http://lmgtfy.com/?q=Online+support+ticket

    Oh wait....
    Are you really that stupid? I've never said LSRP is the only one who uses it? Did I? NO!
    I said that LSRP has the same system, because that's what I know.
    You keep blaming me for nothing, and that really pisses me off.
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