reks10
Outsider
Posts: 16
Game name: Stanislav_Stankov

September 17th, 2013, 3:12 pm

Hello.
How long to wait for examining a support ticket?

Trevor_Phillips
Outsider
User avatar
Posts: 32
Game name: Trevor_Connor

September 17th, 2013, 3:17 pm

ya its reallly making me mad i am checking my suport ticket daily no reply no one caressss its already 8 days from now
“I speak to everyone in the same way,whether he is the garbage
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man or the president of the university. - Albert Einstein
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T-Rock
Retired Admin
User avatar
Posts: 7423
Game name: Tom_Rockefeller

September 17th, 2013, 3:20 pm

Hello there. Probably there are support tickets handlers, and they will re-view them as soon as possible. The patience is the key to success, you know what I'm saying? Just wait some time and give time to the administration handlers to respond and re-solve your problems. Take care, bye. :)

Flactune
Associate
Posts: 618
Game name: Jackal_Vendetta

September 17th, 2013, 3:23 pm

It takes around 2 weeks as woot is busy all time and there are many tickets
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reks10
Outsider
Posts: 16
Game name: Stanislav_Stankov

September 17th, 2013, 3:24 pm

I worked for this mooney 1 mounth and in 1 minutes one player scam me and i losses My mooney...I waiting 2 days.Perpetrators going to get out??:S.I loss 3.3m NO 3.3k.

Bill Davis
Retired Admin
Posts: 5623
Game name: Bill_Davis

September 17th, 2013, 3:59 pm

Only lead admins + are able to handle refund requests, as you know they got a lot of other tasks as well. You just have to be patient.

reks10
Outsider
Posts: 16
Game name: Stanislav_Stankov

September 17th, 2013, 4:09 pm

Why not hire more people to become more faster?

Noam
Made man
Posts: 2224
Game name: Adam_Heink, Barrington_Buckley

September 17th, 2013, 4:23 pm

reks10 wrote:Why not hire more people to become more faster?
You cannot simply hire Lead Admins (+). An admin should go through out a long lasting process before becoming Lead Admin (+).

The current management contains 4 members. They are in charge of checking up the support tickets and replying to them. Therefore you can not boost them up. The entire process may take a while. Be patient !
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Rays
Consigliere
Posts: 11216
Game name: Julio_Cuneo, Kyle_Rays

September 18th, 2013, 7:48 pm

Like you were told, have patience. It's going to take a while but your ticket won't be ignored.
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September 18th, 2013, 7:48 pm

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